1. Overview
2. Shipping Locations
3. Order Processing
4. Shipping Methods
5. Shipping Rates
6. Free Shipping
7. Delivery Estimates
8. Order Tracking
9. Delays & Exceptions
10. Incorrect Shipping Addresses
11. Lost or Damaged Packages
12. International Shipping
13. Contact Us

We process orders Monday through Friday (excluding U.S. holidays). Orders are typically shipped within 1–2 business days after payment has been successfully processed. Once your order ships, you will receive a confirmation email with tracking information.

At launch, Kidosho ships to:

• United States (all 50 states)
• U.S. Territories (where available)

International shipping will be introduced in future phases. Customers outside the United States may contact us regarding future availability.

Orders are processed Monday – Friday, 9:00 AM – 5:00 PM Pacific Time.

• Orders placed before 12:00 PM PT may ship the same business day.
• Orders placed after 12:00 PM PT will generally ship the next business day.

Orders received on weekends or holidays are processed on the next business day. During product launches, holidays, or promotional events, processing may require additional time.

Depending on your location and package size, we may use:

• USPS Ground Advantage
• USPS Priority Mail
• UPS Ground
• UPS 2nd Day Air (when selected)
• FedEx Ground (when available)

The carrier is selected based on delivery destination, package size, and shipping speed.

Shipping charges are calculated during checkout based on:

• Delivery destination
• Package weight
• Shipping method selected

Applicable shipping charges will be displayed before payment is completed.

Kidosho currently offers FREE Standard Shipping on U.S. orders of $50 or more (before taxes and after discounts). Free shipping applies only to eligible U.S. addresses and uses our standard shipping method.

Delivery estimates are not guaranteed and may vary due to weather, carrier delays, high shipping volumes, holidays, or natural disasters.

Once your order ships, you will receive:

• Shipping confirmation email
• Tracking number
• Carrier tracking link

Please allow up to 24 hours for tracking information to become active.

While we strive to meet estimated delivery times, delays can occasionally occur. Kidosho is not responsible for delays caused by:

• Shipping carriers
• Severe weather
• Customs inspections
• Incorrect customer information
• Force majeure events

If your package appears significantly delayed, please contact us and we will assist in locating your shipment.

Customers are responsible for providing accurate shipping information.

• Contact us immediately before shipment if possible.
• Once shipped, address changes may not be possible.

If a package is returned due to an incorrect address, additional shipping charges may apply and refunds will exclude original shipping costs.

If your package is lost in transit, delivered damaged, or missing items, please contact us within 7 days of the expected delivery date.

When contacting us, please provide:

• Order number
• Photos (if damaged)
• Description of the issue

We will work with the shipping carrier to resolve the issue as quickly as possible.

International shipping is not currently available. As Kidosho expands, shipping to additional countries will be added. Customers interested in international orders may contact us for updates.

Kidosho
Email: hello@staging.kidoshoshea.com
Website: staging.kidoshoshea.com

Business Hours:
Monday – Friday
9:00 AM – 5:00 PM Pacific Time

We may update this Shipping Policy periodically to reflect changes in shipping methods, carriers, pricing, or business operations. The most current version will always be available on our website.

Based on everything we've worked through together, I recommend configuring your Shopify store with these operational settings:

This policy is consistent with your current launch plan and is appropriate for a premium direct-to-consumer skincare brand using Shopify.