FAQ'S

About Kidosho

Kidosho is a premium skincare brand specializing in 100% pure East African Nilotica Shea Butter. Our mission is to bring the nourishing benefits of one of the world's rarest shea varieties directly from East Africa to your daily skincare routine.

Unlike many shea products made from West African shea, Kidosho uses Nilotica Shea Butter, a softer, creamier variety naturally rich in oleic acid. It absorbs more easily into the skin and delivers exceptional hydration without feeling heavy or greasy.

Our shea butter is ethically sourced from East Africa, where the Nilotica shea tree grows naturally. We work with trusted suppliers who share our commitment to quality and responsible sourcing.

About Nilotica Shea Butter

Nilotica Shea Butter comes from the nuts of the Vitellaria paradoxa subsp. nilotica tree, a rare shea variety native to East Africa. It is prized for its naturally soft texture and luxurious feel on the skin.

Nilotica Shea Butter is generally:

  • Softer and creamier
  • Higher in oleic acid
  • Faster absorbing
  • Less waxy
  • Easier to spread
  • Naturally luxurious without additional processing

No. Kidosho uses 100% pure, unrefined Nilotica Shea Butter to preserve its naturally beneficial vitamins and fatty acids.

No. Our shea butter contains no added fragrances, perfumes, dyes, or artificial ingredients.

Product Questions

Only one: Vitellaria paradoxa subsp. nilotica (Nilotica Shea Butter). Nothing else.

Yes. Many customers use our shea butter as a facial moisturizer, particularly for dry or mature skin. As with any skincare product, we recommend performing a patch test before first use.

Our shea butter contains only one natural ingredient. However, we recommend consulting your healthcare provider before using any skincare product on infants or individuals with sensitive skin.

Yes. Kidosho Shea Butter is an excellent natural lip moisturizer.

Yes. Many customers use it to moisturize dry hair, nourish the scalp, smooth flyaways, and protect the ends of their hair.

Many people use shea butter to moisturize stretching skin during pregnancy. If you have specific health concerns, consult your healthcare provider before use.

Yes. Our shea butter contains no animal-derived ingredients.

Yes. We do not test our products on animals.

How to Use

Warm a small amount between your hands until it softens, then gently massage into clean skin. A little goes a long way.

You can use Kidosho:

  • Morning
  • Evening
  • After bathing
  • Before bed
  • Whenever your skin needs extra moisture

Suitable for:

  • Face
  • Hands
  • Body
  • Elbows
  • Knees
  • Feet
  • Cuticles
  • Lips
  • Hair

Avoid contact with your eyes.

Orders & Shipping

Orders are typically processed within 1–2 business days. Standard U.S. delivery generally takes 3–7 business days, depending on your location.

Yes. We offer free standard shipping on qualifying U.S. orders. The current threshold is displayed during checkout.

At launch, we ship within the United States only. International shipping will be added in future phases.

Yes. You'll receive a shipping confirmation email with tracking information once your order has been shipped.

Returns & Refunds

Yes. Unused and unopened products may be returned within 30 days of delivery, subject to our Returns & Refund Policy.

Please contact us within 7 days of delivery with your order number and photographs of the damaged product. We'll work quickly to resolve the issue.

Because our products are personal care items, opened products generally cannot be returned unless they are defective or damaged upon arrival.

Storage & Shelf Life

Store your shea butter in a cool, dry place away from direct sunlight and excessive heat. Keep the lid tightly closed when not in use.

Yes. Because it is a natural product, it may soften or melt in warm temperatures. This does not affect its quality or effectiveness. If it melts, allow it to cool naturally before use.

Natural shea butter may become softer, firmer, or slightly grainy due to temperature fluctuations. These natural changes do not affect product quality.

Our products typically have a shelf life of 36 months from the manufacturing date when stored properly. Refer to the label for the specific expiration date.

Sustainability & Ethics

Yes. We work with trusted suppliers who share our commitment to responsible sourcing and sustainable practices.

Many of our packaging components are recyclable. Please check your local recycling guidelines for specific requirements. We continue to look for ways to reduce our environmental impact through thoughtful packaging and responsible sourcing.

Contact Us

We're happy to help. Reach us at hello@staging.kidoshoshea.com or visit staging.kidoshoshea.com.

Business Hours: Monday – Friday, 9:00 AM – 5:00 PM Pacific Time.