REFUNDS & RETURNS POLICY
Table of Contents
- Overview
- Return Eligibility
- Non-Returnable Items
- Damaged or Incorrect Orders
- How to Start a Return
- Refund Process
- Exchanges
- Return Shipping Costs
- Processing Times
- Contact Us
1. Overview
We strive to ensure every Kidosho order arrives in excellent condition.
If your order arrives damaged, defective, or incorrect, please contact us promptly so we can make it right.
Because our products are personal care items, certain restrictions apply to returns for health and safety reasons.
2. Return Eligibility
Returns may be accepted when:
- Your order was delivered within the past 30 days
- The product is unused
- The product remains unopened
- The original safety seal (if applicable) is intact
- The product is returned in its original packaging
- Proof of purchase is provided
Returns that do not meet these requirements may not qualify for a refund.
3. Non-Returnable Items
For hygiene and safety reasons, we cannot accept returns of:
- Opened skincare products
- Used products
- Products with broken safety seals
- Gift cards
- Promotional or complimentary items
- Clearance or final sale items (when identified as Final Sale)
These items are not eligible for refund unless they arrive damaged or defective.
4. Damaged or Incorrect Orders
If your order arrives damaged during shipping, missing items, incorrect products, or defective upon arrival, please contact us within 7 days of delivery.
When contacting us, please include:
- Your order number
- Photos of the package
- Photos of the product
- Description of the issue
After review, we may send a replacement, issue a refund, or provide store credit without requiring the product to be returned, depending on the situation.
5. How to Start a Return
- Email hello@staging.kidoshoshea.com
- Include your order number.
- Explain the reason for your return.
- Attach photographs if the product is damaged.
- Wait for return authorization before shipping the product.
Returns sent without prior authorization may not be accepted.
6. Refund Process
Once we receive and inspect your returned product, we will notify you of the outcome.
If approved:
- Refunds will be issued to the original payment method.
- Shipping charges are generally non-refundable unless the return is due to our error.
- Processing times depend on your payment provider.
If the return is not approved, we will explain the reason.
7. Exchanges
We currently replace products only when they are:
- Damaged
- Defective
- Incorrectly shipped
If you received the wrong item or a defective product, we will gladly exchange it at no additional cost.
8. Return Shipping Costs
Our Error — wrong product shipped, damaged product, or manufacturing defect: Kidosho will cover the return shipping costs.
Customer Preference — changed your mind, ordered the wrong item, or no longer needed: The customer is responsible for return shipping costs.
Shipping charges are non-refundable.
9. Processing Times
| Activity | Typical Time |
|---|---|
| Return Request Review | 1–2 business days |
| Return Shipping | Depends on carrier |
| Inspection | 1–3 business days |
| Refund Issued | 1–2 business days |
| Bank Processing | 3–10 business days |
Actual timing depends on your financial institution.
10. Contact Us
Kidosho
Email: hello@staging.kidoshoshea.com
Website: staging.kidoshoshea.com
Business Hours:
Monday – Friday
9:00 AM – 5:00 PM Pacific Time
Policy Updates
We may update this Returns & Refund Policy from time to time to reflect changes in our products, services, or legal requirements. The most current version will always be available on our website.